Two Minds Clinical Practice would like to emphasise that your privacy and the information that you provide is protected at all times. This service adheres to strict guidelines for professional conduct, in line with the Australian Health Practitioner Regulation Agency (AHPRA) and the Australian Psychological Society (APS) Code of Ethics.

 

Record Keeping:

 

All interactions that take place in Two Minds Clinical Practice are considered confidential. This includes discussions by telephone and email, any scheduling or appointment notes, all session content records, and any progress notes taken during sessions. Your personal information is gathered as part of your assessment and treatment. All of this is kept securely and, in the interests of your privacy, used only by the psychologist you are seeing. You will need to provide written consent before any personal information can be disclosed to any person or agency.

 

As healthcare providers, we keep notes of our interactions with you to enhance the quality of care we deliver. Your personal information, including session notes, is securely stored within our practice management system, Halaxy, which is compliant with the Australian Privacy Principles outlined in the Privacy Act, as well as other relevant privacy legislation. Patient data is never shared with third parties.

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Some of our clinicians may utilise AI note-taking software (e.g. Heidi, Novonote, Splose AI) to accurately and efficiently capture the details of your sessions and the outcomes of your appointments.

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• The AI software complies to the Australian Privacy Principles and meets AHPRA and HIPAA standards for privacy and data protection.

•  Importantly, audio recordings from sessions are not retained. Instead, they are immediately converted into a written transcript.

• Your data is processed and stored within your jurisdiction, and it is never used for secondary purposes. All data is handled securely, utilising encryption.

 

Your clinician will request your consent prior to using AI note-taking software. You have the right to decline, and may also withdraw your consent at any time.

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Limits to confidentiality:

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All personal information gathered by the psychologist during the provision of the psychological service will remain confidential except when: 

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1. It is subpoenaed by a court; or 

2. Failure to disclose the information would in the reasonable belief place you or another person at serious risk to life, health or safety; 

3.  A GP has referred you for treatment using a Mental Health Care Plan (MHCP). When receiving treatment under a MHCP, Medicare mandates that your clinician corresponds with your referring GP to provide an overview of your treatment at regular intervals (at session 6; session 10; and at discharge).

4. Your prior approval has been obtained to (a) provide a written report to another professional or agency (e.g. GP, school or a lawyer), (b) discuss the material with another person (e.g. a parent, employer or health provider), or (c) disclose the information in another way; or

5. Disclosure is otherwise required or authorised by law.

 

As is considered best-practice, all clinicians at Two Minds Clinical Practice access peer supervision as part of ensuring clients receive high-quality clinical care. Your case may be discussed in supervision and strict confidentiality applies to all supervision content.  

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Note regarding EAP services: 

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The above confidentiality policy applies to all Employee Assistance Program (EAP) services provided by Two Minds Clinical Practice. All clinical records are private and information can not be disclosed or provided to your employer without your written consent. Invoices sent by Two Minds Clinical Practice to your employer for EAP services do not contain any identifying information. This information may be requested in the future for auditing purposes.