Two Minds Clinical Practice would like to emphasise that your privacy and the information that you provide is protected at all times. This service adheres to strict guidelines for professional conduct, in line with the Australian Health Practitioner Regulation Agency (AHPRA) and the Australian Psychological Society (APS) Code of Ethics.

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Record Keeping

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All interactions that take place in Two Minds Clinical Practice are considered confidential. This includes discussions by telephone and email, any scheduling or appointment notes, all session content records, and any progress notes taken during sessions. Your personal information is gathered as part of your assessment and treatment. All of this is kept securely and, in the interests of your privacy, used only by the psychologist you are seeing. You will need to provide written consent before any personal information can be disclosed to any person or agency.

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As healthcare providers, we keep notes of our interactions with you to enhance the quality of care we deliver. Your personal information, including session notes, is securely stored within our practice management system, Halaxy, which is compliant with the Australian Privacy Principles outlined in the Privacy Act, as well as other relevant privacy legislation. Patient data is never shared with third parties.

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Some of our clinicians may utilise AI note-taking software (e.g. Heidi, Novonote, Splose AI) to accurately and efficiently capture the details of your sessions and the outcomes of your appointments.

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• The AI software complies to the Australian Privacy Principles and meets AHPRA and HIPAA standards for privacy and data protection.

• Importantly, audio recordings from sessions are not retained. Instead, they are immediately converted into a written transcript.

• Your data is processed and stored within your jurisdiction, and it is never used for secondary purposes. All data is handled securely, utilising encryption.

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Your clinician will request your consent prior to using AI note-taking software. You have the right to decline, and may also withdraw your consent at any time.

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Limits to confidentiality

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All personal information gathered by clinicians during the provision of services will remain confidential except when:

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1. It is subpoenaed by a court; or

2. Failure to disclose the information would in the reasonable belief place you or another person at serious risk to life, health or safety;

3. A GP has referred you for support using a Mental Health Treatment Plan (MHTP). When receiving care under a MHTP, Medicare mandates that your clinicians corresponds with your referring GP to provide an overview of your treatment at regular intervals (at session 6; session 10; and at discharge).

4. Your prior approval has been obtained to (a) provide a written report to another professional or agency (e.g. GP, school or a lawyer), (b) discuss the material with another person (e.g. a parent, employer or health provider), or (c) disclose the information in another way; or 

5. Disclosure is otherwise required or authorised by law.

 

Clinical Supervision and Peer Consultation

As part of our commitment to providing high-quality care, all clinicians at Two Minds Clinical Practice participate in regular clinical supervision and peer consultation. This is a requirement of ethical and competent practice and is essential for maintaining professional standards.

During supervision and peer consultation, your clinician may discuss aspects of your assessment, treatment and progress with their clinical supervisor or peer consultation group. These discussions are conducted for the purpose of supporting and improving the quality of your care. Where practicable, identifying information may be minimised or de-identified during peer consultation. However, it may be necessary for your psychologist to share identifying details to ensure appropriate oversight and quality of care.

In supervision and peer consultation, all practitioners involved are bound by the same confidentiality obligations as your treating psychologist. Information shared in supervision is kept confidential and is only disclosed in accordance with the limits outlined above.

 

Third-party contact policy 

 

From time to time, family members, partners, carers, or others may contact Two Minds Clinical Practice regarding your care. Our practice cannot confirm or deny that you access our services to any person without your explicit consent. If someone contacts us and shares information about you without your knowledge, we will notify you at the earliest appropriate opportunity. We are unable to receive information "off the record" or agree to keep information confidential from you as our client. If you have preferences about how such contact is managed, please discuss this with your clinician.

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EAP Services

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The above confidentiality policy applies to all Employee Assistance Program (EAP) services provided by Two Minds Clinical Practice. All clinical records are private and information cannot be disclosed or provided to your employer without your written consent. Invoices sent by Two Minds Clinical Practice to your employer for EAP services do not contain any identifying information. This information may be requested in the future for auditing purposes.

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Workers Compensation and Compulsory Third Party (CTP) Insurance

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Clients accessing services under NSW Workers Compensation or CTP schemes should be aware that different confidentiality arrangements apply. By signing the relevant scheme documentation (e.g. Certificate of Capacity), you consent to your treating clinician at Two Minds Clinical Practice sharing information relevant to your injury, treatment, and recovery with parties involved in managing your claim. This may include your insurer, employer, other treating practitioners, workplace rehabilitation providers, SIRA, and the Workers Compensation or Personal Injury Commission. 

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Disclosure will be limited to what is directly relevant to your compensable injury and return to work. Information shared with your employer will be restricted to your functional capacity and work-related recommendations. Detailed session content will not be disclosed without your specific written consent. 

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In some circumstances, your clinician may be legally directed to provide records by a Commission or Court. You will be notified where practicable if this occurs.