Your appointment at Two Minds Clinical Practice is reserved especially for you. We understand that sometimes the unexpected happens, and you will need to cancel your booking. We ask that you please provide as much notice as possible, so the appointment can be offered to someone else in need.

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We require 48 hours notice (excluding weekends) for all cancellations. If you provide less than 48 hours notice, a cancellation fee will be charged. 

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​​Late cancellation fees:

• Cancellations less than 48 hours (excluding weekends) prior to the scheduled appointment will incur a fee of 50% of the consultation cost.

• The full consultation fee will be charged for cancellations less than 24 hours prior to scheduled appointment, or if you do not attend without providing any notice.

 

Medicare rebates are only available for face-to-face, telephone or telehealth services provided. No portion of the cancellation fee is claimable.

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Please note that our administration team does not work on weekends. We require 2 business days notice for cancellations of appointments scheduled for Mondays and Tuesdays - e.g. if an appointment is booked for 3pm on a Monday, we require notice of a cancellation before 3pm on the Thursday prior. This is to allow sufficient time to offer the appointment to someone else in need.

 

All outstanding consultation and/or cancellation fees need to be paid prior to any further appointments being booked. Credit or debit card details are required to confirm your first appointment. As per the Credit Card Authorisation Policy, these are securely collected using our online Intake form and a fee will be charged to your card if you provide less than 48 hours notice of a cancellation or do not attend your appointment. The cancellation fee will be automatically charged on the day of your scheduled appointment, unless other payment methods have been arranged.

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We understand that you may not be able to attend an appointment due to illness. If this occurs, a video-link or telephone appointment can be arranged for you. Please contact us if you need to arrange a telehealth appointment.