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COVID-19 Response

Psychological practices are considered an essential service and have remained open throughout the COVID-19 pandemic in Australia. We are committed to continuing to provide mental health support to our community during this challenging time.

 

We value the health and wellbeing of our clients, staff, and the broader community, and are taking steps to limit exposure risks at our practice. A COVID-19 Safety Plan (NSW government) has been developed. This policy is based on recommendations outlined by the Australian Government and NSW Health, in addition to the Australian Psychological Society.

To reduce the risk of community transmission of the COVID-19 virus, and protect vulnerable individuals we have continued to offer appointments by telehealth (video/online) and telephone consultation. Medicare rebates apply for telehealth appointments. 

We continue to offer face-to-face sessions when necessary or preferred, and when safe to do soWe ask, however, that you please refrain from attending the clinic in person until you have been given medical clearance if you:

 

  • Have any symptoms of COVID-19.

  • Are in isolation or awaiting results from a COVID-19 test.

  • Have been in contact with a person who has been diagnosed with COVID-19. This includes if you have been identified as a casual or close contact and/or have been instructed by NSW Health to isolate.

If you can’t come in for any of the above reasons, please contact us as soon as possible before your appointment to arrange a telehealth session. Telehealth sessions can be arranged at the last minute on the day of your appointment if needed.

For those attending face-to-face sessions, Two Minds Clinical Practice will be taking additional measures to reduce risks to the community, including:

 

  • All of the Two Minds Clinical Practice team (including practitioners and admin staff) are fully vaccinated with an approved COVID-19 vaccine.

  • Practitioners will be observing hand hygiene.

  • Surfaces will be regularly disinfected.

  • Practitioners will be adhering to physical distancing requirements.

 

If attending a face-to-face appointment at this time, we kindly ask that you please:

  • Use the hand sanitiser supplied.

  • Remain 1.5 metres from others while in the waiting room and moving around the clinic.

  • Arrive at the time of your appointment to avoid unnecessary time waiting in the waiting room.

The use of face masks by practitioners and clients is optional. 

To reduce community transmission, practitioners will not attend the clinic if they are experiencing symptoms of COVID-19, or if they have been in contact with a COVID-19 positive individual. In these cases, you will be contacted and a telehealth appointment will be offered.

If you have any questions about this, please contact us or speak with your practitioner.

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